About Us

Trillium is a diversified financial services firm operating two business lines: Trillium Trading, a proprietary intraday trading group, and Trillium Labs, a trading technology development group and the creator of Surveyor. Trillium is headquartered in New York City, with additional trading floors in Chicago and Miami.

The Trillium Trading Knowledge Base consists of a diverse group of thought-leaders who all share a passion for trading technology combined with a zeal for education. Together, we maintain an online digital knowledge base including user guides for Trillium’s proprietary trading applications which help traders succeed. Our team is also building a state of the art Learning Management System guided education program for new traders which includes, but is not limited to, a Learning Management System comprised of written and video tutorials.

The Role

Are you someone who enjoys writing and creating content? If so, this role might be for you! We’re seeking a candidate who shares these interests and is able to apply relatable talents to our Knowledge Base – a one-stop shop for our traders to access and familiarize themselves with Trillium’s proprietary trading applications.  In doing so, we intend to scale our trading technology knowledge base so that we can offer our traders an outstanding self-serve support experience. The ideal candidate is an exceptional writer with an innate ability to organize complex information into easily consumable and discoverable content. The candidate should also have a keen eye for identifying issues with and improving existing knowledge base documentation and videos.

About You

We are looking for  an enthusiastic, motivated, and dynamic person who is a quick learner and can work well both independently and as part of a team. You have outstanding written and verbal communication skills, and can flex your style to audience needs. You have excellent creativity and the confidence to share new ideas with peers and key stakeholders. This role will report to the Knowledge Base Director and will collaborate with numerous people across the organization to thrive in the fast paced, ever changing Knowledge Base environment.

Job Responsibilities

  • Collaborate with stakeholders in preparing content for new product releases and audit existing materials
  • Partner with the Trade Support Department, product developers, and other subject matter experts to write and maintain articles and advise on best practices
  • Closely communicate with our support team to identify and remedy knowledge gaps
  • Contribute ideas towards improving content strategy and the overall self-service experience
  • Write, maintain, and design marketing collateral materials for diverse audiences
  • Facilitate curriculum building which includes, but is not limited to, creating educational videos and technology courses

Requirements

  • College graduate (or equivalent experience and/or continuing education) with a major in IT, Computer Science, Finance, Marketing or Business or relevant experience (min GPA 3.5)
  • Must possess excellent written, verbal, collaboration and communication skills, including effective presentation skills to all levels of the organization.
  • Ability to take a large, complex body of data and turn it into something that is fun, engaging, and easy to read
  • Willingness to continuously learn new technologies and familiarity with emerging trends
  • Creative thinker who can work independently and bring new ideas to the table
  • Demonstrate attention to detail in executing and reviewing work products to ensure the highest quality deliverables within approved timelines and budget
  • Integrate and synthesize technical, substantive, and contextual business information from multiple sources and teams to design effective learning solutions that meet the needs of the business
  • Excellent interpersonal skills
  • Keep project plans and statuses up-to-date
  • Advanced skills in Microsoft Office products (Word, Excel, Access and PowerPoint) and G-suite (Docs, Sheets); familiarity with data management systems is a plus

Please submit a writing sample with your application.  Each response should be approximately one page in length (11 pt font recommended) and answer the following two question prompts:

  1. Pretend you’re writing a “How To” Guide. Please explain how to check your email to an audience of novice email users.
  2. What is your favorite hobby? Please explain this activity to your readers and why they should consider it for themselves.

What Will Set You Apart:

  • Strong visual formatting sensibilities
  • Understanding of digital marketing tools such as Adobe Creative Suite and web design
  • Experience with video editing
  • Ability to learn and then teach Trillium’s proprietary trading applications
  • Understanding of the various financial markets and basic trading strategies
  • Experience using Jira and Confluence
  • HTML/CSS
  • Interest in FinTech and relevant fields

Benefits and Perks

  • Competitive salary & 401(K) match that vests immediately upon participation
  • Parental leave & PTO policy
  • Medical & dental insurance with FSA/HSA, effective first day of employment
  • 401(K) with company match (immediate vesting)
  • Pre-tax commuter transit
  • Daily catered lunch and Tuesday breakfast in-office
  • Complimentary membership to Battleground Country Club
  • Exciting discounts
  • Collaborative, inclusive, and dynamic work environment within a mission-driven company

Trillium is an Equal Opportunity Employer.  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Trillium are based on merit, qualifications, and the needs of the company.  Trillium does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, disability, predisposing genetic characteristics, ancestry, military status, family care status, marital status, sexual orientation, domestic violence victim status, gender identity or any other legally protected basis protected by applicable law.

Applicants who are interested in applying for a position and require special assistance or a reasonable accommodation due to a disability should contact careers@trlm.com.

 

Apply Now.